IT Services Operations Manager

Job overview

The IT Services Operations Manager role is an onsite, full-time position in South San Francisco, CA, with a stated salary range of $90,000–$110,000 per year. The role supports the Hardware Life Cycle Services department at a managed IT enterprise services provider serving medium and large companies across the United States and Canada. The manager leads the Service Team and coordinates service delivery, technical problem-solving, and operational plans. The role is intended to improve service execution and customer relationships while developing team members and identifying ways to make service operations more effective.

What you'll do

• Lead and manage the Service Team
• support staff development
• oversee service work including desk-side support tickets, equipment installs, and new-hire onboarding
• manage projects and service challenges
• develop or optimize operational plans
• work with customers on service issues and solutions
• identify opportunities to improve efficiency and processes.

What we're looking for

Skills & competencies

it services operations manager

it operations

service team leadership

managed it services

hardware life cycle services

technical support

customer service

south san francisco ca

the rockridge group

full-time

limited travel

saas support software

Work arrangement

• Weekend coverage required

Why this role

Requires prior leadership experience as a Level 2 IT support technician or higher and at least five years of IT support leadership and technical support experience. Some travel in the United States and Canada may be required after pandemic measures are lifted.

About the employer

The Rockridge Group is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.