Call Center Customer Service Representative

Job overview

The Call Center Customer Service Representative works onsite in Las Cruces, New Mexico. The posting states pay of $12.65–$14.51 per hour. MCI delivers customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative answers incoming calls, provides product and service information and technical support, resolves customer issues, documents interactions in the CRM, and follows up to support customer satisfaction and service quality. The role requires fluency in English and Spanish.

What you'll do

• Answer incoming calls
• respond to customer inquiries
• provide product and service information
• resolve complaints and issues
• document interactions in the CRM
• follow up with customers
• adhere to policies and quality standards
• collaborate to improve service delivery.

What we're looking for

Skills & competencies

call center customer service representative

customer support

inbound calls

crm documentation

technical support

english and spanish

las cruces nm

mci careers

$12.65-$14.51/hour

customer experience

product information

issue resolution

Work arrangement

• Weekend coverage required

Why this role

Bilingual English and Spanish fluency is required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.