General Office and Customer Service Representative

Job overview

The General Office and Customer Service Representative role is onsite, working from Falconer, NY until the position relocates to Findley Lake, NY in March 2027; compensation is $18 per hour. Maplevale Farms says its goal is to better communities through customer service. The representative supports customers by answering inquiries, processing orders, resolving or routing concerns, and maintaining accurate interaction records. General office work, including accounting data entry, also helps keep customer and order processes organized.

What you'll do

• Support customers by telephone, email, online chat, or in person
• collect and enter orders
• address questions and complaints and refer issues when appropriate
• take action to resolve customer concerns
• maintain customer accounts and interaction records
• perform related duties, including accounting data entry.

What we're looking for

Skills & competencies

findley lake ny

falconer ny

maplevale farms

customer service

general office

order processing

customer accounts

data entry

sunday–thursday

9am–6pm

$18/hour

medical insurance

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability insurance
• 401(k) with employer contributions and match
• profit sharing
• paid time off and holidays
• employee purchasing account
• Christmas club
• flexible spending account.

Why this role

The posting lists medical, dental, vision, life and disability insurance, 401(k) with employer contributions and match, profit sharing, paid time off, paid holidays, employee purchasing account, Christmas club, and flexible spending account.

About the employer

Maplevale Farms, Inc. is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.