Collections Representative

Job overview

The Collections Representative role is onsite in Orland Park, IL. Compensation is not specified; the posting describes a competitive salary based on experience. The role supports U.S. Multimodal Group, a transportation and logistics provider, and its subsidiary Alliance Shippers. The representative contacts customers about past-due accounts, resolves payment and billing issues, and maintains customer relationships. The work supports timely collections and cash flow while coordinating with sales, customer service, accounting, and management.

What you'll do

• Contact customers about overdue invoices by phone, email, and written correspondence
• review accounts receivable records
• negotiate payment arrangements and follow up
• investigate billing discrepancies and disputes
• maintain collection records
• monitor aging reports
• collaborate with internal teams
• process account adjustments, credit requests, and payments
• escalate unresolved matters
• follow company policies and applicable collection regulations.

What we're looking for

Skills & competencies

collections representative

accounts receivable

customer communication

payment arrangements

billing disputes

aging reports

account documentation

logistics

orland park il

us multimodal group

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• paid holidays
• medical, dental, and vision options
• company-paid life insurance and long-term disability
• 401(k) with company match for eligible employees
• career advancement and professional development.

Why this role

The employer operates transportation and logistics services across truckload, intermodal, ocean, air, and freight brokerage.

About the employer

US Multimodal Group is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.