Customer Service Representative, Call Center (Full-Time & Part-Time)

Job overview

The Customer Service Representative, Call Center role is listed as work at home, with the work site in Las Cruces, NM; the description also specifies a wired high-speed internet connection. Pay is $12.65–$14.51 per hour. The role supports commercial and public-sector clients through customer service, help desk, and back-office programs. This position handles customer inquiries and basic technical troubleshooting, manages account tasks, explains products and processes, and works to resolve issues on the first call. Representatives may also identify sales opportunities and escalate customer concerns when needed.

What you'll do

• Handle inbound customer inquiries and outbound calls
• troubleshoot basic technical issues
• assist with product and process questions
• complete account-management tasks using systems and technology
• identify sales opportunities and support upgrades
• explain products and processes
• escalate customer dissatisfaction
• work toward first-call resolution.

What we're looking for

Skills & competencies

customer service representative

call center

work at home

las cruces nm

mci careers

full-time

part-time

inbound customer service

technical support

account management

sales support

back-office processing

$12.65–$14.51/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Industry-leading training and advancement opportunities are mentioned.

Why this role

Training and advancement opportunities are described, including paths to Supervisor, Trainer, Talent Acquisition, and Operations Management.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.