Patient Services Representative

Job overview

The Patient Services Representative role is onsite in Jacksonville, FL, at IVF Florida. Compensation is not specified. US Fertility’s physician-led fertility practices focus on reproductive medicine, patient experience, and expanding access to fertility care. The representative welcomes patients, handles calls and appointment scheduling, and maintains accurate personal, financial, and insurance information. The role supports a smooth patient experience and the clinical teams providing fertility care. The schedule is Monday–Friday, 7 a.m.–3:30 p.m., with the ability to work one to two Saturdays per month.

What you'll do

• Welcome patients and visitors
• answer incoming calls
• schedule appointments and conduct follow-up calls when needed
• provide accurate information and customer service
• obtain, record, and update patient personal, financial, and insurance information.

What we're looking for

Skills & competencies

patient services representative

fertility care

ivf florida

jacksonville fl

part-time

patient scheduling

insurance information

medical office

monday–friday

7 am–3:30 pm

saturday availability

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• For part-time employees: 401(k) with company match
• performance-based bonus opportunities
• employee wellness and recognition programs.

Why this role

Supports IVF Florida’s fertility-care practice; Saturday work may be required one to two times per month; high school diploma and at least one year of hospital or medical-office experience required.

About the employer

Northwest Center for Infertility and Rep is hiring for this role. Industry: HMO Medical Centers. Sector: 62.