Technical Support Specialist

Job overview

The Technical Support Specialist role is primarily office-based in Gonic, NH, near Rochester, with annual pay of $60,000–$65,000. The specialist supports field technicians and customers in the printing and packaging industries, working with Service, Engineering, Parts, and Field Service teams. The role helps diagnose mechanical and electrical issues, interpret technical documents, assist technicians, and coordinate service activities. This support contributes to effective repairs and customer satisfaction; the schedule is Monday through Friday, with minor work-from-home flexibility case by case and rotational on-call duty.

What you'll do

• Support field technicians and customers with service and repairs
• diagnose mechanical and electrical issues using technical documents
• interpret technical drawings
• assist technicians in the field
• coordinate service activities
• collaborate with Service, Engineering, Parts, and Field Service teams
• document technical information and customer interactions.

What we're looking for

Skills & competencies

technical support specialist

printing industry

packaging industry

mechanical troubleshooting

electrical troubleshooting

technical documents

field technician support

customer service

gonic nh

monday–friday

$60k–$65k/year

rotational on-call

medical benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision benefits
• paid time off, sick time, and vacation
• matching 401(k).

Why this role

Primarily office-based in Gonic, NH; minor work-from-home arrangements may be offered case by case; rotational on-call duty is included.

About the employer

MasterTech is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.