Collections Representative

Job overview

The Collections Representative role is onsite in Dallas, TX, with pay of $14.35–$17.35 per hour. The full-time position includes paid, two-week professional recovery agent training. The representative contacts customers about past-due consumer accounts, works to understand their circumstances, and negotiates payment arrangements. The role supports account recovery goals while maintaining professional customer relationships and following required policies and procedures.

What you'll do

• Use contact technology and recovery strategies to locate the appropriate parties
• understand customer circumstances and identify payment options
• negotiate payment terms professionally
• make outbound and receive inbound calls
• follow scripts, policies, and procedures
• address challenges during collection calls
• meet monthly goals
• attend meetings and training and review updated program materials.

What we're looking for

Skills & competencies

collections representative

dallas tx

mci careers

$14.35–$17.35/hour

full-time

accounts receivable

consumer accounts

contact center

payment negotiation

customer service

paid training

recovery goals

Work arrangement

• Weekend coverage required

Why this role

Entry-level position with paid on-the-job training. Prior contact center, customer service, tech support, sales, or back-office support experience is required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.