Service Writer

Job overview

The Service Writer role is onsite in Union Springs, NY. The posting lists a target base pay range of $19–$28, but does not specify a pay unit. Monroe Tractor is a family-owned construction and agricultural equipment dealer serving customers across the northeastern United States. The service writer acts as an intermediary between customers and branch staff, helping coordinate service work and maintain accurate repair and invoice records. The role supports customer satisfaction and the branch’s service operations.

What you'll do

• Assist with creating work orders
• review repair orders for accuracy and completeness
• process parts, materials, and outside labor invoice records
• assist with service scheduling
• keep the service manager informed about work orders
• assist with warranties
• coordinate between parts and service
• help ensure customer satisfaction.

What we're looking for

Skills & competencies

service writer

full-time

union springs ny

monroe tractor

customer service

work orders

repair orders

service scheduling

warranty support

parts coordination

agricultural equipment

construction equipment

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k) with match
• paid time off
• short- and long-term disability
• annual reviews
• annual incentive bonus opportunity.

Why this role

The posting seeks customer-service and problem-solving skills, with one or more years of service-writer or service/parts department experience. Familiarity with agricultural or construction equipment is a plus.

About the employer

Monroe Tractor is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.