Dental Call Center Representative

Job overview

Dental Call Center Representative This is an onsite, full-time position in Fort Lauderdale, FL, with a salary that is not specified. Sage Dental is a leading Dental Support Organization (DSO) in the Southeast. The Patient Service Team (PST) Coordinator is responsible for assisting new and existing patients via phone, webchat, and other online platforms, answering questions, scheduling appointments, and resolving complaints.

What you'll do

• Must be able to handle high volume inbound and/or outbound calls.
• Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses.
• Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin).
• Utilize scripts and tools appropriately.
• Collect the insurance information from patients, if applicable, and make the proper notations on the schedule.
• Diffuse difficult calls or seek assistance when necessary.
• Offer marketing promotions and educate the appropriate calls on our in-house discount program.
• Receive and promptly respond to real-time customer queries via webchat.
• Ability to document issues and resolutions.
• Provide exceptional customer service.
• Meet daily, weekly, and monthly department goals set forth by management.
• Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives.
• Adhere to all company policies and procedures, and abide by HIPAA regulations.

What we're looking for

Education

High School Diploma or GED

Experience

Customer service experience and strong writing skills are required.

Skills & competencies

full-time

call center

customer service

patient support

dental

fort lauderdale fl

sage dental

Benefits & perks

• Medical Insurance, 401(k), Vision, PTO

About the employer

Sage Dental is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.