Advocate I (Customer Service Representative)

Job overview

The Advocate I (Customer Service Representative) role is described as remote, with a Monday–Friday schedule from 9:00 a.m. to 5:30 p.m. Pacific Time; the posting also says candidates must live within driving distance of the local branch. Compensation is $18–$20 per hour. The role supports a patient-focused contact center connecting patients, families, healthcare providers, and team members. The advocate handles inbound and outbound support, appointment coordination, order and authorization processing, and patient inquiries. Accurate documentation, timely follow-up, confidentiality, and escalation of issues help the contact center support patients and providers effectively.

What you'll do

• Answer calls, emails, and contact requests
• screen, transfer, resolve, and document calls
• review, process, schedule, and authorize orders under department protocols
• coordinate appointments and resolve scheduling conflicts
• respond to authorization questions and provide eligibility and benefit information
• verify patient and provider information
• confirm appointments and maintain records
• resolve basic issues and escalate when needed
• protect confidential information.

What we're looking for

Skills & competencies

advocate i

customer service representative

teema group

los angeles ca

remote

patient support

contact center

appointment scheduling

authorizations

patient inquiries

monday–friday

$18–$20/hr

Work arrangement

• Weekend coverage required

Why this role

Full-time, six-month contract assignment; Monday–Friday, 9:00 a.m.–5:30 p.m. PST; Genesys telephony experience is listed as a qualification.

About the employer

TEEMA Group is hiring for this role. Industry: Services for the Elderly and Persons with Disabilities. Sector: 62.