Customer Service Representative, Part-Time Evenings

Job overview

The Customer Service Representative role is onsite in Itasca, IL, working 2:00 p.m.–8:30 p.m. Compensation is $18 per hour starting pay. The position supports Roadside Protect, Bosch Service Solutions, which provides towing and roadside administration services in the U.S. and Canada. The representative handles inbound customer calls, gathers accurate information, and communicates next steps during roadside assistance situations. The work contributes to the team’s mission of helping stranded customers during critical moments and coordinating an effective service response.

What you'll do

• Answer inbound calls and provide professional, empathetic support
• gather customer, vehicle, driver, and incident information and enter it into dispatch systems
• follow scripts, workflows, and client requirements
• explain next steps and processes to customers or drivers
• escalate issues according to policy
• protect confidential information
• uphold service standards and contribute to a positive team environment.

What we're looking for

Skills & competencies

customer service representative

roadside assistance

inbound calls

dispatch support

customer care

part-time

evening hours

2:00–8:30 p.m.

itasca il

bosch group

$18/hr starting

Work arrangement

• Weekend coverage required

Benefits & perks

• Generous 401(k) match
• competitive benefits package
• onsite gym and massage chairs
• professional growth and continuous learning opportunities.

Why this role

Part-time hours are 2:00 p.m.–8:30 p.m.; initial training lasts six weeks. High school diploma or GED and U.S. work authorization are required. Future work-authorization sponsorship is unavailable. Onsite gym and massage chairs are available.

About the employer

Bosch Group is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.