Customer Retention Specialist

Job overview

The Customer Retention Specialist role is an onsite, full-time position based in Feasterville-Trevose, PA. The salary range is $50,000–$70,000 per year, and this role supports the agency team at Eldion Pajollari - State Farm Agent. This role exists to provide service-focused support and identify in-book sales opportunities. The specialist contributes to the team by managing renewals, answering coverage questions, and proactively recommending protection to strengthen client relationships.

What you'll do

• Communicate with clients regarding renewals and policy changes.
• Provide professional support during service and claims conversations.
• Conduct policy reviews to identify gaps.
• Pivot service conversations into cross-sell opportunities.
• Maintain documentation and ensure compliance.

What we're looking for

Skills & competencies

full-time

customer retention

insurance

feasterville-trevose pa

$50k-$70k/yr

service

sales

account management

state farm

client relations

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), Performance bonus, Health insurance, PTO, Training & development

Why this role

Base salary plus commission and performance incentives; paid licensing support.

About the employer

Eldion Pajollari - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.