High School Diploma Is Required Analyst
Employment type
Full-time
Work setting
On-site
Location
Conyers, GA
Schedule
Day shift
Posted
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Job overview
The High School Diploma Is Required Analyst is an onsite role based in Conyers, GA. Compensation is not specified for this position, which supports the Department of Driver Services (DDS) through COOLSOFT. This role exists to provide technical and customer support in a high-volume call center environment. The analyst resolves inquiries regarding online services, identity verification, and digital license issuance, ensuring accuracy and efficiency while maintaining high service levels.
What you'll do
- Resolve customer inquiries
- handle 65-90 calls per day
- provide exceptional customer service
- maintain documentation
- participate in project teams
- build relationships with internal/external partners
- stay current on technology updates.
What we're looking for
- Skills & competencies
- full-timeday shiftconyers gaanalystcall centercustomer servicetechnical supportddsonsitecontract
- Work arrangement
- Weekend coverage required
Why this role
High-volume call center role requiring specific experience in driver's license transactions and identity verification.
About the employer
COOLSOFT is hiring for this role. Industry: Elementary and Secondary Schools. Sector: 61.
Additional details
- Industry sector
- 61
- Industry
- Elementary and Secondary Schools
- Occupation code
- 15-1241.00
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Listing ID: ce5b07b8-4c75-434f-980a-6f34416e4973