Customer Service & Escalations Expert

Job overview

The Customer Service & Escalations Expert role is an onsite, full-time position in Boise, ID. The posting states compensation of $20–$22 per hour. Landlord Tech, doing business as Our Pet Policy, provides a compliance-focused platform for property managers to track animals and review accommodation requests. The specialist guides applicants through accommodation requests, responds to inquiries, and handles escalated interactions with accuracy and professionalism. The role reviews documentation, coordinates with property managers and third parties, records activity in internal systems, and follows established workflows and compliance requirements.

What you'll do

• Respond to inquiries by phone, email, and internal messaging
• review submitted documentation for completeness and reliability
• explain follow-up needs to applicants
• de-escalate difficult interactions
• coordinate with property managers, applicants, and third-party providers
• document interactions in CRM and internal systems
• follow workflows, escalation protocols, and compliance requirements
• support administrative tasks.

What we're looking for

Skills & competencies

customer service & escalations expert

full-time employment

boise id

landlord tech inc

our pet policy

$20–$22 per hour

applicant support

accommodation requests

documentation review

de-escalation

compliance workflows

crm documentation

Work arrangement

• Weekend coverage required

Benefits & perks

• 21 days of annual PTO
• paid holidays
• medical, dental, and vision insurance
• HSA/FSA options
• life insurance
• 401(k) with company match
• MacBook workstation.

Why this role

The posting describes the role as entry-level and says training is provided. Benefits include 21 days of annual PTO, paid holidays, medical, dental, and vision insurance, HSA/FSA options, life insurance, a 401(k) with company match, and a provided MacBook workstation.

About the employer

Landlord Tech Inc is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.