Systems Support Engineer I — Fri–Mon, 7:30 PM–6:00 AM

Job overview

Systems Support Engineer I — Fri–Mon, 7:30 PM–6:00 AM is an onsite role in Chantilly, VA. Compensation is not specified. The role supports Red River Managed Services’ 24x7x365 Service Desk. As a Tier 1 first point of contact, the engineer handles customer tickets and calls, troubleshoots user and technology issues, and monitors alerts. The work helps maintain service levels across multiple client environments by resolving issues within scope and escalating incidents through established procedures.

What you'll do

• Handle inbound calls and tickets
• monitor queues and service-level targets
• troubleshoot Windows workstations, end-user devices, applications, and related hardware/software
• perform password resets and user access administration
• document troubleshooting and outcomes
• monitor alerting systems and dashboards
• acknowledge and triage outages and other critical incidents
• follow client procedures and escalate issues appropriately.

What we're looking for

Skills & competencies

systems support engineer i

tier 1 service desk

fri–mon

7:30 pm–6:00 am

overnight shift

customer support

it troubleshooting

ticketing systems

incident triage

noc monitoring

red river

chantilly va

Work arrangement

• Weekend coverage required

About the employer

Red River is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.