Senior Product Manager, Amazon Connect & Conversational AI

Job overview

The Senior Product Manager, Amazon Connect & Conversational AI role is listed in Westwood, MA; the posting also names preferred locations in Johnston, Boston, Charlotte, Plano, Phoenix, and New Jersey, and expresses a preference for Eastern Time work. The work arrangement is not specified, and compensation is not specified. The role leads evolution of the Amazon Connect voice and conversational AI platform. The product manager defines requirements, customer journeys, and deployment strategy for self-service IVR capabilities using Amazon Connect, Amazon Lex, and large language models. The role aligns business, operations, and technology teams to deliver scalable experiences intended to improve customer satisfaction and call containment.

What you'll do

• Own the product roadmap for Amazon Connect voice self-service
• define business requirements, epics, user stories, and acceptance criteria
• design IVR and conversational AI customer journeys
• partner with engineering on deployment
• guide LLM-powered voice experiences
• prioritize backlog
• participate in testing, UAT, production readiness, and rollout planning
• analyze interaction data
• ensure alignment with enterprise architecture and regulatory requirements.

What we're looking for

Skills & competencies

senior product manager

amazon connect

conversational ai

ivr

amazon lex

large language models

customer experience

call containment

westwood ma

hiretalent

contract-to-hire

Work arrangement

• Weekend coverage required

Why this role

Focuses on Amazon Connect, Amazon Lex, IVR, and LLM-powered customer experiences; contract-to-hire opportunity.

About the employer

HireTalent is hiring for this role. Industry: Residential Property Managers. Sector: 53.