Customer Relationship Representative (Universal Banker) – Reserve

Job overview

The Customer Relationship Representative (Universal Banker) – Reserve role is an onsite, full-time position in Lafayette, IN. Compensation is not specified. The role supports First Merchants Bank’s work to enhance the financial wellness of the communities it serves. This position provides accurate banking transactions and responsive customer service while recommending products and services suited to customers’ financial needs. It also supports banking center operations, sales and service goals, and staff development.

What you'll do

• Complete banking transactions and respond to customer inquiries with appropriate solutions
• balance cash, daily transactions, vault and ATM
• follow compliance, reporting, information security and verification procedures
• assist with opening and closing the banking center
• sell bank products and make referrals
• participate in meetings and coaching
• train, coach and guide staff
• help lead banking center sales and service activities.

What we're looking for

Skills & competencies

customer relationship representative

universal banker

reserve

banking

customer service

bank transactions

sales

staff coaching

lafayette in

first merchants bank

travel to regional banking centers

Work arrangement

• Weekend coverage required

Why this role

Reserve role includes travel to banking centers within an assigned region; high school diploma or equivalent and sales experience are required; NMLS SAFE Act registration is required within three months of hire.

About the employer

First Merchants Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.