Technical Support Specialist, Unitary Standard

Job overview

The Technical Support Specialist, Unitary Standard role is onsite in Waller, TX; compensation is not specified. The role supports Daikin’s U.S. domestic product lines and reports to the Manager, Technical Support Center.

What you'll do

• Provide pre- and post-sales technical support by phone and email
• respond to Technical Support Center hotline calls
• help representatives, distributors, and contractors troubleshoot and apply Daikin equipment
• log calls and incidents in CRM
• provide equipment literature and technical information upon request
• route field visit and training requests
• follow up on customer inquiries
• support selection software and control questions. Virtual modeling may be used for troubleshooting.

What we're looking for

Skills & competencies

technical support specialist

unitary standard

hvac support

daikin equipment

pre-sales support

post-sales support

troubleshooting

crm documentation

waller tx

daikin

3–5 years experience

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED and 3–5 years of HVAC field or technical support experience; vocational certification or degree preferred. Occasional business travel or work beyond normal hours may be required; lifting up to 30 pounds is listed.

About the employer

Daikin is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.