Customer Service Representative — HVAC Dispatch

Job overview

The Customer Service Representative role is onsite in Edina, MN, and starts at $21 per hour plus commission. Pronto Heating & Air Conditioning is a family-owned HVAC company with more than 60 years of experience. The representative supports customers and field technicians by handling calls, scheduling appointments, and dispatching service work. The role also completes administrative tasks that help technicians arrive on time and provide responsive service.

What you'll do

• Answer incoming and make outgoing customer calls
• schedule appointments
• assign and track HVAC service calls for field technicians
• provide client updates
• process permits
• schedule inspections
• complete rebate paperwork and equipment registration
• prepare follow-up packets.

What we're looking for

Skills & competencies

customer service representative

hvac dispatch

customer calls

appointment scheduling

service coordination

edina mn

pronto heating & air conditioning

$21/hr starting

commission

$500 stay-on bonus

paid vacation

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, paid vacation, 401(k), and a $500 stay-on bonus after six months.

Why this role

The posting offers a $500 stay-on bonus after six months and describes a full-time position.

About the employer

Pronto Heating & Air Conditioning is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.