Member Advocate Manager (Branch Manager)

Job overview

The Member Advocate Manager (Branch Manager) role is onsite in South Burlington, VT. Compensation is not specified. The manager supports NorthCountry Federal Credit Union’s goal of being the community’s most loved financial institution and helping people achieve their financial dreams. This role leads branch employees and oversees teller and operational functions so members receive consistent, high-quality service. It also supports sound branch operations through policy compliance, team development, member financial guidance, and community relationships.

What you'll do

• Lead and develop an engaged branch team
• oversee teller and operational functions
• monitor compliance with credit union policies and procedures
• maintain proficiency in credit union products and services
• review and approve subordinate underwriting decisions
• help members identify appropriate financial solutions
• monitor branch results and address unsatisfactory conditions
• maintain communication with the main office
• build relationships with local businesses and nonprofit organizations.

What we're looking for

Skills & competencies

member advocate manager

branch manager

credit union

member service

branch operations

team leadership

underwriting review

financial products

community relationships

south burlington vt

northcountry federal credit union

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training
• generous benefit plan
• professional development and advancement.

Why this role

Multilingual ability is valued; paid training and professional development are offered.

About the employer

NorthCountry Federal Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.