Front Desk Clerk – Candlewood Suites

Job overview

The Front Desk Clerk – Candlewood Suites role is onsite in Erlanger, KY. Compensation is not specified. The position supports hotel guests by handling registration, reservations, guest requests, and checkout. The clerk helps maintain smooth front desk operations by coordinating guest services, keeping room and account records, processing payments, and communicating with housekeeping and maintenance. The role contributes to guests’ stays by providing information, responding to concerns, and coordinating services and appointments.

What you'll do

• Greet, register, and assign rooms to guests
• issue keys and direct guests
• make and confirm reservations
• verify payment arrangements
• maintain room availability and guest account records
• post charges, review accounts, compute bills, collect payments, and make change
• respond to guest comments and complaints
• transmit messages
• answer questions about hotel services and local directions
• coordinate with housekeeping and maintenance
• conduct nightly audits
• maintain lobby and common areas
• arrange tours, taxis, and restaurant reservations
• safeguard guest valuables.

What we're looking for

Skills & competencies

front desk clerk

erlanger ky

candlewood suites

hotel guest services

guest registration

reservations

room assignments

guest accounts

payment processing

customer service

housekeeping coordination

nightly audits

Work arrangement

• Weekend coverage required

Why this role

High school diploma required; previous customer service experience preferred. The schedule may include overtime and weekend hours, and the position is regularly scheduled for up to 40 hours per week.

About the employer

Candlewood Suites South Cincinatti is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.