Inbound Insurance Agent (Paid Training & Licensing)

Job overview

The Inbound Insurance Agent (Paid Training & Licensing) role is listed as onsite in Virginia Beach, VA; the title describes it as work-at-home, but the listing provides Virginia Beach as its location. Compensation is not specified. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. This role handles customer contacts, answers questions, resolves issues, and sells appropriate products and services. It supports customer satisfaction through accurate account management, order processing, documentation, and coordination with other departments.

What you'll do

• Handle inbound and outbound customer contacts professionally
• answer questions and sell appropriate products and services
• understand and resolve customer issues
• research systems and coordinate with other departments
• complete account management tasks
• document and process orders
• follow scripts, policies, and confidentiality requirements
• escalate issues as needed
• attend training and meetings
• meet attendance and schedule requirements.

What we're looking for

Skills & competencies

inbound insurance agent

insurance

customer service

inbound calls

outbound calls

sales

account management

customer support

virginia beach va

mci careers

Work arrangement

• Weekend coverage required

Why this role

Paid training and licensing are stated in the title; the description says new employees receive training.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.