Customer Service Representative, State Farm Agent Team Member

Job overview

The Customer Service Representative, State Farm Agent Team Member role is onsite in Springfield, OH. The posting lists a salary range of $45,000–$65,000 per year. The role supports Ashley Himes - State Farm Agent by helping deliver client experiences that reinforce the agency’s growth. The representative handles customer inquiries, policy updates, and claims follow-up while maintaining accurate interaction records. The role also coordinates with agency colleagues and anticipates the needs of community members served by the agency.

What you'll do

• Answer customer inquiries and provide policy information
• assist clients with policy changes and updates
• process insurance claims and follow up with clients
• maintain accurate records of customer interactions. Strong communication and interpersonal skills, attention to detail, and multitasking ability are listed
• previous customer service experience is preferred.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

springfield oh

ashley himes

insurance agency

policy information

policy changes

claims follow-up

customer records

$45,000–$65,000/year

simple ira

health insurance

paid time off

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Simple IRA
• performance-based bonus
• health insurance
• flexible schedule
• advancement opportunity
• paid time off
• training and development.

Why this role

The posting lists a Simple IRA, performance-based bonus, health insurance, paid time off, flexible schedule, training and development, and advancement opportunities.

About the employer

Ashley Himes - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.