Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Scottsdale, AZ, and pays $16–$18 per hour. James Grace Insurance describes its office as serving local neighbors with insurance guidance and helping families and businesses protect what matters to them. The representative supports policyholders by answering coverage questions, processing policy updates, reviewing renewals for potential coverage gaps, documenting interactions, and coordinating with the sales team on ongoing account service.

What you'll do

• Serve as an initial contact for policyholders
• answer coverage questions
• process policy changes, updates, and endorsements
• review policies at renewal and identify gaps or alternatives
• document client interactions and service requests
• collaborate with sales on account transitions
• share client feedback with the team.

What we're looking for

Skills & competencies

full-time

customer service representative

insurance

policyholder support

policy changes

renewals

coverage review

agency management software

scottsdale az

james grace insurance

$16–$18/hr

monday–friday schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• paid time off
• hands-on training
• flexible schedule.

Why this role

An active Arizona Property and Casualty Insurance license is a plus; the posting requests three or more years of customer-facing insurance experience.

About the employer

James Grace Insurance Inc. is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.