Customer Care Advocate — New College Graduates

Job overview

The Customer Care Advocate role is onsite at Carvana’s headquarters in Tempe, AZ. Starting pay is $20 per hour, with stated increases to $21 per hour at month four and $22 per hour at month six; the posting says eligible employees can earn $0.50 increases every 90 days after six months. Customer Care is described as a training ground for internal career opportunities. The advocate guides customers through buying or selling a car, resolves questions through inbound and outbound calls, and reviews customer documentation. The role supports a simpler car-buying and selling experience through attentive service, problem-solving, and accurate casework.

What you'll do

• Build customer relationships and guide customers through car buying or selling by phone
• adapt to product and technology updates
• use critical thinking and AI tools to resolve customer scenarios
• review and verify customer documentation
• maintain high-quality customer interactions.

What we're looking for

Skills & competencies

customer care advocate

tempe az

carvana

full-time

day shift

$20/hr starting

customer service

inbound calls

outbound calls

casework

ai tools

weekend shifts

bachelor’s degree

internal career opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Tuition reimbursement and student loan repayment program
• 401(k) match
• overtime opportunities
• employee stock purchase plan and annual share grant
• company-paid medical premiums
• dental and vision
• wellness programs
• paid time off
• nine company-paid holidays.

Why this role

AI co-pilot and coaching tools support case notes, summaries, and real-time interaction feedback.

About the employer

Carvana is hiring for this role. Industry: New Car Dealers. Sector: 44.