Senior IT Lifecycle and Support Specialist

Job overview

The Senior IT Lifecycle and Support Specialist role is onsite in Columbus, OH; compensation is not specified. The position supports the Enterprise Service Desk and Asset Management functions at Highlights for Children. The role combines Tier 1/1.5 end-user support with ownership of operational lifecycle processes. It helps maintain reliable service delivery, accurate IT asset and account records, and consistent onboarding, offboarding, and workflow practices.

What you'll do

• Provide Tier 1 and Tier 1.5 support for Windows and macOS devices, Microsoft 365, SaaS platforms, printers, peripherals, Teams, Azure Virtual Desktop, and conference room technologies. Troubleshoot user issues, deploy endpoints, and escalate as needed. Manage IT asset procurement, inventory, deployment, refresh, warranty coordination, and disposal. Coordinate onboarding and offboarding
• support account provisioning and audits
• maintain ITSM workflows, documentation, reporting, and process improvements
• assist with security and compliance activities.

What we're looking for

Skills & competencies

senior it support

lifecycle management

columbus oh

highlights for children

enterprise service desk

asset management

tier 1 support

windows

macos

microsoft 365

onboarding

offboarding

itsm

saas governance

Work arrangement

• Weekend coverage required

Why this role

Hybrid responsibilities span service desk support, IT asset lifecycle management, onboarding/offboarding process ownership, SaaS access governance, and workflow optimization.

About the employer

Highlights for Children is hiring for this role. Industry: All Other Publishers. Sector: 51.