Horse Racing Guest Services Ambassador/Attendant

Job overview

The Horse Racing Guest Services Ambassador/Attendant is an onsite, full-time role in Cheyenne, WY. Compensation is not specified; the posting says salary is dependent on experience. Horse Palace’s role supports guest service and player transactions at its site. The attendant assists guests with Players Club accounts and historical horse racing terminal wagers, handles cash and paperwork, and monitors for suspicious activity under the property’s Bank Secrecy Act and anti-money-laundering policies. The role also includes floor duties and limited technical tasks under supervision.

What you'll do

• Greet guests and provide customer service
• process cash transactions and wagers
• create and update Players Club accounts
• secure terminal keys and balance cash drawers
• explain player card benefits and property amenities
• maintain accurate records
• monitor for suspicious activity and follow company security and anti-money-laundering procedures.

What we're looking for

Skills & competencies

guest services

players club

cash handling

historical horse racing terminals

otb wagers

customer service

aml policy

bank secrecy act

cheyenne wy

horse palace

background check

drug screen

Work arrangement

• Weekend coverage required

Why this role

Applicants must be at least 21 and pass a background check and drug screen; gaming industry experience is preferred but not required.

About the employer

Horse Palace is hiring for this role. Industry: Other Gambling Industries. Sector: 71.