Telephone Operator / Switchboard Operator
Employment type
Full-time
Work setting
On-site
Location
Erie, PA
Schedule
Rotating shifts
Posted
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Job overview
The Telephone Operator / Switchboard Operator is an onsite role at the Erie VA Medical Center in Erie, PA. Compensation is not specified. The operator serves as a first point of contact for Veterans, visitors, and staff in a healthcare environment.
What you'll do
- Answer and process incoming calls
- transfer calls using a computerized telephone system
- provide information and direct callers to departments
- operate Cisco telephone equipment, paging, and ACD systems
- monitor emergency alarms and announce emergency codes following VA procedures
- operate public address systems and two-way radios
- maintain location directories
- document equipment malfunctions and submit service requests
- assist staff with outgoing calls
- protect patient privacy and comply with HIPAA.
What we're looking for
- Skills & competencies
- telephone operatorswitchboard operatorerie painnovation at workerie va medical centercisco telephone systemcall routingpaging systemsemergency codeshipaarotating shifts
- Work arrangement
- Weekend coverage required
Why this role
High school diploma or GED and 1–2 years of relevant experience required. Must be able to work days, evenings, nights, weekends, holidays, and rotating shifts.
About the employer
116508 Innovation At Work is hiring for this role. Industry: Office Administrative Services. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Office Administrative Services
- Occupation code
- 43-2021.00
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Listing ID: cdd58f19-60c7-473f-8ca1-f7e46a06e459