Bilingual Customer Service Specialist (Spanish)

Job overview

The Bilingual Customer Service Specialist (Spanish) is an onsite role based in Chesapeake, VA. Compensation is not specified for this full-time position, which supports the local Sherwin-Williams store team in delivering high-quality service and product solutions. This role exists to provide exceptional customer service by assisting wholesale and retail clients with product selection, resolving concerns, and maintaining store standards. The specialist contributes to the team's success by meeting sales goals and ensuring efficient store operations.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

day shift

chesapeake va

sherwin-williams

customer service

bilingual

spanish

retail

sales

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Life, Career, and Connection benefits including health, retirement, and professional development.

Why this role

Bilingual (Spanish) required; Full-time; Onsite.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.