Patient Relations Specialist

Job overview

The Patient Relations Specialist role is onsite in Huntsville, AL; compensation is not specified. The position supports Alabama Vision Center, part of EyeCare Partners, whose mission is to enhance vision, advance eye care, and improve lives. The specialist serves patients and providers through inbound and outbound calls, appointment scheduling, accurate information capture, and communication with clinic teams. The role helps patients navigate clinic processes, escalates health concerns according to guidelines, and supports patient satisfaction and accurate records.

What you'll do

• Answer calls for multiple clinics
• provide patient-focused service
• verify and record patient demographics, insurance, and medical information
• schedule appointments according to clinic protocols
• prioritize health concerns
• resolve questions and problems
• create and maintain patient charts
• relay messages to clinic teams
• follow HIPAA requirements.

What we're looking for

Skills & competencies

patient relations specialist

eyecare partners

alabama vision center

huntsville al

patient scheduling

patient services

inbound calls

outbound calls

hipaa

electronic health records

full-time

high school diploma

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• paid time off and holidays
• paid maternity leave
• employee discounts.

Why this role

The posting lists full-time hours within office hours of Monday–Thursday, 7:15 a.m.–5:30 p.m., and Friday, 7:15 a.m.–1:00 p.m.; shifts may start earlier or end later as needed. A high school diploma or GED is required.

About the employer

Eye Care Partners Career Opportunities is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.