Guest Service Representative

Job overview

The Guest Service Representative role is onsite in Chattanooga, TN; compensation is not specified. The position supports guest services at Home2Suites East Ridge and the hotel’s focus on guest experiences and community involvement. The representative manages check-in and check-out, responds to guest requests, and serves as an information point for guests, employees, vendors, and business representatives. The role also handles clerical and basic accounting tasks while supporting hotel operations and guest satisfaction.

What you'll do

• Deliver guest service during check-in, check-out, and stays
• respond to requests
• handle reception, basic computer work, and simple accounting
• complete shift checklists and training
• maintain knowledge of hotel systems and emergency procedures
• check guest account credit
• secure cash drawer
• coordinate with housekeeping
• sell and upsell rooms
• protect guest, employee, and hotel security.

What we're looking for

Skills & competencies

guest service representative

chattanooga tn

home2suites east ridge

hotel front desk

guest services

check-in

check-out

reservations

customer service

room sales

flexible schedule

paid time off

401(k) match

stay discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, optional health and wellness benefits, health reimbursement program, flexible spending account, stay discounts, optional company-paid life insurance, 401(k) and matching, employee assistance program, supplemental insurance options, and select paid holidays.

Why this role

The posting emphasizes teamwork, flexible scheduling, and community partnership.

About the employer

Home2Suites East Ridge is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.