Customer Service Manager II

Job overview

Customer Service Manager II is an onsite role in Lenexa, KS, with compensation of $55,000–$65,000 per year. The role supports Fresh & Ready Food Group by coordinating customer service and order fulfillment with operations, transportation, finance, and sales teams. The manager serves as a liaison between customers and internal teams, overseeing communications, resolving service issues, coordinating orders, and reviewing account performance. The work helps meet customer expectations, improve service delivery, and support business growth.

What you'll do

• Manage customer communications and relationships
• coordinate order fulfillment
• resolve service-related issues
• analyze account performance
• collaborate with operations, transportation, finance, and sales
• identify process improvements
• support customer onboarding, account analysis, and reporting as applicable.

What we're looking for

Skills & competencies

customer service manager

customer relations

order fulfillment

account performance

operations coordination

transportation

finance

sales

process improvement

lenexa ks

fresh & ready foods

cold environment

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan
• associate shopping program
• health and wellness programs
• discount marketplace
• identity theft protection
• pet insurance
• voluntary benefits
• full-time medical, dental, vision, life, disability, commuter benefits, employee assistance program, and flexible spending accounts.

Why this role

Pay range of $55,000–$65,000; temperature-controlled work environment with extended exposure to cold conditions; internal employee referral bonus available.

About the employer

Fresh & Ready Foods is hiring for this role. Industry: Food Service Contractors. Sector: 72.