Call Center Representative

Job overview

The Call Center Representative role is onsite in Tampa, Florida. The posting states pay of $14 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative handles inbound customer inquiries, provides product and service information, and resolves concerns while documenting interactions in the customer relationship management system. The role supports consistent service delivery by following scripts and procedures, meeting call-quality and handle-time metrics, and working with teammates and supervisors.

What you'll do

• Answer inbound calls and customer inquiries
• provide accurate product and service information
• resolve complaints professionally and empathetically
• document interactions in the CRM
• follow scripts and standard procedures
• meet call-quality and handle-time metrics
• collaborate with team members and supervisors.

What we're looking for

Skills & competencies

call center

customer service

inbound calls

bilingual english-spanish

crm documentation

tampa fl

33619

mci careers

full-time

$14/hr

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

English and Spanish fluency, spoken and written, is required; applicants must complete the company application, screening questions, and a brief pre-employment test.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.