Team Manager

Job overview

The Team Manager role is listed in Charlotte, NC, and the posting identifies it as hybrid. Compensation is $77,400–$86,000 per year, with a 25% annual bonus target paid quarterly and company equity in the form of RSUs. Figure is a blockchain-native capital marketplace, and this role leads a team of Customer Success Associates. The role exists to oversee daily customer-success operations, develop team members, monitor performance, and resolve escalated customer issues. It contributes to consistent customer service and operational performance through coaching, workflow oversight, and cross-functional coordination.

What you'll do

• Lead a team of up to 18 Customer Success Associates
• monitor productivity, efficiency, quality, and SLA adherence
• coach and evaluate team members
• maintain product and policy knowledge
• manage daily operations, workflows, and escalations
• maintain performance, PTO, and disciplinary records
• coordinate with Workforce Management, HR, and IT.

What we're looking for

Skills & competencies

team manager

customer success

team leadership

customer support

performance metrics

sla adherence

coaching and training

escalation management

charlotte nc

figure lending

hybrid

salary $77,400–$86,000/year

25% bonus target

rsus

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, and dental insurance
• HSA, FSA, dependent care, 401(k), commuter benefits, life and disability insurance, holidays, PTO, paid family leave, and continuing education reimbursement.

Why this role

Requires an NMLS License and qualifications for Qualified Individual licensing in needed states.

About the employer

Figure Lending is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.