Director of Customer Operations

Job overview

The Director of Customer Operations role is an onsite, full-time position in Eugene, OR, with a salary of $110,000–$130,000 per year and potential for a 15% annual bonus. The role leads iHomefinder’s Customer Success, Onboarding, and Support functions. The director improves customer retention and lifecycle performance by building scalable processes, strengthening cross-functional execution, and using customer health and churn data to guide operational improvements and team accountability.

What you'll do

• Lead customer retention and churn-reduction initiatives
• develop customer health programs and operational playbooks
• establish KPIs across onboarding, support, and customer success
• improve processes and workflows
• lead and coach customer-facing teams
• analyze customer engagement and retention trends
• coordinate with Product, Sales, Marketing, and Engineering.

What we're looking for

Skills & competencies

director of customer operations

customer operations

customer success

onboarding

customer support

saas

retention strategy

kpi reporting

full-time

eugene or

ihomefinder

$110k–$130k/year

15% bonus potential

Work arrangement

• Weekend coverage required

Benefits & perks

• 15% annual bonus potential.

Why this role

Onsite role in Eugene; annual bonus potential of 15%; relocation assistance is not offered.

About the employer

iHomefinder is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.