Head of Customer Success, North America

Job overview

The Head of Customer Success, North America role is listed in Denver, CO, with compensation of $120,000–$165,000 per year. Rezdy’s technology supports tour, activity, and experience businesses, and the company says its platforms power more than 20,000 businesses and support over $10 billion in bookings globally. The role leads customer success across Rezdy and Checkfront, setting regional strategy and operating practices to improve retention, customer health, adoption, and expansion. It develops the CSM team, stays involved with strategic accounts, and partners across Sales, Onboarding, Support, Product, and other functions to deliver a connected customer journey.

What you'll do

• Lead the North American Customer Success organization across Rezdy and Checkfront
• own retention, growth, churn, expansion, and customer-health outcomes
• establish consistent segmentation, coverage, engagement, and account-planning practices
• coach and develop CSMs
• support strategic accounts and escalations
• establish operating cadence for renewals, risk, forecasting, and expansion
• strengthen commercial capability
• partner with Sales, Onboarding, Support, and Product
• use customer and business data to prioritize improvements
• represent North American customer insights to internal teams
• contribute to global Customer Success strategy.

What we're looking for

Skills & competencies

head of customer success

north america

denver co

$120,000-$165,000 per year

customer success

b2b saas

retention

net revenue retention

customer health

team leadership

account expansion

travel technology

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes high trust and autonomy, collaboration, professional growth, and leadership development.

Why this role

Leadership across two brands; hands-on strategic and customer-facing scope; expected salary range of $120,000–$165,000.

About the employer

Rezdy is hiring for this role. Industry: Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers. Sector: 51.