Clinical Helpdesk Associate - Remote

Job overview

The Clinical Helpdesk Associate - Remote is an onsite-based role located in Fargo, ND, with a compensation range of $37,944-$62,000 per year. This position supports the Provider Clinical Service Desk at NTT DATA Services, LLC, a global IT services provider dedicated to improving healthcare outcomes. This role exists to provide technical support for clinical applications such as Epic and Cerner. The associate is responsible for responding to inbound calls, troubleshooting workflow issues, documenting incidents, and ensuring timely resolution to maintain 24/7 service desk operations.

What you'll do

• Handle inbound customer calls in a 24/7 call center environment.
• Troubleshoot clinical application issues including workflow, errors, and user access.
• Document and escalate incident tickets.
• Maintain high-speed, wired internet connectivity for remote work.

What we're looking for

Skills & competencies

full-time

day shift

remote

fargo nd

clinical helpdesk

healthcare it

customer service

call center

technical support

shift flexible

$38k-$62k/yr

no on-call

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401k with company match, paid time off, disability coverage, and life insurance.

Why this role

Requires shift flexibility including nights, weekends, and holidays.

About the employer

NTT DATA Services, LLC is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.