Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in Mason, OH. Compensation is not specified. The supervisor supports hotel front desk operations and guest services. The role exists to lead front desk staff and maintain efficient daily operations while delivering a positive guest experience. It contributes to hotel service and property goals through team coaching, guest issue resolution, operational oversight, and coordination with other departments.

What you'll do

• Hire, train, coach, and hold front desk staff accountable to hospitality and Hilton standards
• oversee check-in and check-out, cash handling, guest accounts, payroll monitoring, and shift checklists
• greet guests and respond to requests and concerns
• promote Hilton Honors enrollment and upsell rooms and amenities
• monitor supplies and records
• assist with payroll
• follow safety and emergency procedures
• and collaborate with hotel departments and Café operations.

What we're looking for

Skills & competencies

front office

hotel operations

guest services

team leadership

guest experience

check-in and check-out

cash handling

mason oh

courtyard by marriott

hilton honors

sales and upselling

Work arrangement

• Weekend coverage required

Why this role

Requires at least one year in a front desk or guest services role. Schedule may include evenings, weekends, and holidays; Manager on Duty shifts rotate.

About the employer

Courtyard by Marriott - Mason, Ohio is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.