Information Technology Technician

Job overview

The Information Technology Technician role is onsite at HP Hood’s Oneida, NY plant, with compensation of $73,000–$85,000 per year. The position provides technology support for HP Hood’s food and beverage business. The technician maintains regional desktop, network, and telecommunications services, responds to service tickets, monitors systems and scheduled processes, and coordinates with support teams to restore services and resolve user issues.

What you'll do

• Respond to assigned service tickets and provide first-level help desk support
• support desktop, LAN, and telecom environments
• deploy and upgrade equipment and software
• perform operational processing tasks
• monitor scheduled system processes and investigate issues
• escalate issues to application support and infrastructure departments
• communicate with IT teams and business units
• travel on a flexible schedule as needed.

What we're looking for

Skills & competencies

information technology technician

it support

help desk

desktop support

lan/wan

telecommunications

systems monitoring

oneida ny

hp hood

$73k–$85k/year

itil foundation certification

microsoft systems

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• wellness programs
• employee discounts
• retirement plans
• tuition reimbursement
• ongoing development and advancement opportunities.

Why this role

The position requires 24/7 availability as needed for critical business support.

About the employer

HP Hood is hiring for this role. Industry: All Other Miscellaneous Food Manufacturing. Sector: 31.