Customer Service Agent — Mid-Shift

Job overview

The Customer Service Agent — Mid-Shift role is onsite in Wichita, KS. Pay is $13.10 to $15.06 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The agent provides inbound support across customer service, help desk, technical assistance, and back-office operations, representing client brands. The role helps resolve customer issues, document interactions, and escalate inquiries when needed to support effective customer experiences.

What you'll do

• Provide courteous, timely support through inbound and outbound calls
• troubleshoot customer issues and aim for first-call resolution
• research customer information in internal systems
• collaborate with other departments on complex inquiries
• document interactions and claims accurately
• follow scripts, policies, and procedures
• handle sensitive information confidentially
• escalate unresolved issues
• attend training and review updated materials
• meet attendance and scheduling requirements.

What we're looking for

Skills & competencies

customer service agent

mid-shift

customer support

contact center

inbound calls

outbound calls

help desk

technical assistance

wichita ks

mci careers

$13.10–$15.06/hr

Work arrangement

• Weekend coverage required

Why this role

Mid-shift role. The posting requires a high school diploma or equivalent, age 18 or older, and typing at least 20 words per minute; one or more years of related experience is preferred but not required.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.