Guest Service Ambassador (Front Desk Agent)

Job overview

The Guest Service Ambassador (Front Desk Agent) role is onsite in Kissimmee, FL. The schedule is Monday through Sunday, 7:00 a.m.–10:30 p.m., with 8.5 hours daily and up to 40 hours per week; rotating shifts, evenings, weekends, and holidays may be required. Compensation is not specified. The role supports guest experiences at Margaritaville Resort Orlando.

What you'll do

• Check guests in and out, verify reservation details and accommodations, collect payments and settle folios, respond to guest requests in person, by phone, and by email, provide information about resort services and nearby activities, communicate with internal departments, give personalized arrival tours, complete pre-arrival inspections, and use service-recovery methods.

What we're looking for

Skills & competencies

guest service ambassador

front desk agent

kissimmee fl

ndm hospitality services

margaritaville resort orlando

guest check-in

guest check-out

reservations

guest services

service recovery

rotating shifts

evenings

weekends

holidays

Work arrangement

• Weekend coverage required

Why this role

The role partners with multiple departments and may require rotating shifts based on operational needs. A valid U.S. driver’s license and comfort operating golf carts and motor vehicles are required.

About the employer

NDM Hospitality Services is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.