Service Desk Technician, Level 1 – Managed Services

Job overview

The Service Desk Technician, Level 1 – Managed Services role is onsite in Cincinnati, OH. Compensation is not specified. Valeo Networks provides cybersecurity, cloud, network infrastructure, and managed IT services to business clients. This technician supports customers by resolving and escalating end-user, server, and networking issues, while helping maintain customer satisfaction and reliable IT operations. The role also contributes through careful ticket prioritization and documentation.

What you'll do

• Troubleshoot Windows, server, firewall, printer, internet, mapped-drive, account, malware, wireless, VPN, and remote desktop issues
• prioritize and document support tickets
• install servers and firewalls
• visit client sites
• resolve or escalate customer issues.

What we're looking for

Skills & competencies

service desk technician

level 1 support

managed it services

windows troubleshooting

server support

firewall support

customer support

cincinnati oh

valeo networks

client onsite visits

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off, paid holidays, medical, dental, vision and life insurance, flexible spending account, 401(k) with company match, certification reimbursement, professional development assistance, and referral program.

Why this role

Client-facing managed IT support with required client onsite visits near Cincinnati; A+, MCP, and MCSE certifications preferred but not mandatory. Overtime may be required for emergencies or heavy workloads.

About the employer

Valeo Networks is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.