AWS Production Support Engineer

Job overview

The AWS Production Support Engineer role is a direct full-time position supporting applications in a 24x7 production environment. The listing names Lafayette, LA; Knoxville, TN; Columbia, SC; and Birmingham, AL as hiring locations. Compensation is not specified. The engineer monitors production systems, investigates alerts and failures, performs initial troubleshooting, and escalates issues based on severity and impact. The role helps maintain application availability and supports deployments, incident resolution, and continuous improvement of operational documentation and processes.

What you'll do

• Provide 24x7 production support
• monitor alerts and investigate application or infrastructure incidents
• triage using AWS, Splunk, OpenTelemetry, and logs
• investigate batch and scheduled job failures
• assess severity and escalate to subject-matter experts or engineering teams
• support deployments and releases
• execute and monitor basic CI/CD jobs
• maintain operational documentation and identify process improvements.

What we're looking for

Skills & competencies

aws production support engineer

aws

production support

24x7 operations

incident management

splunk

opentelemetry

ci/cd

rotating 12-hour shifts

sunday–wednesday rotation

lafayette la

knoxville tn

columbia sc

birmingham al

Work arrangement

• Weekend coverage required

Why this role

Requires flexibility for rotating 12-hour shifts, typically 3.5 days on and 3.5 days off, including a Sunday–Wednesday rotation depending on coverage.

About the employer

System One is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.