Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Walterboro, SC. Compensation is not specified; the posting describes a competitive starting hourly rate. Palmetto Exterminators provides termite, pest, and mosquito control services. As the first point of contact for customers, the representative schedules service, manages accounts, and resolves inquiries across phone, email, and in-person interactions. The role supports branch operations and helps customers feel informed and supported throughout their pest control experience.

What you'll do

• Answer a multi-line phone system promptly and courteously
• schedule service appointments and coordinate with pest specialists
• manage correspondence and maintain records in cloud-based field service software
• update customer account information
• handle inquiries and concerns professionally
• support branch operations
• follow through on customer issues and commitments
• represent the company in customer interactions.

What we're looking for

Skills & competencies

customer service representative

walterboro sc

palmetto exterminators

pest control

customer accounts

appointment scheduling

phone support

email support

field service software

microsoft excel

training provided

high school diploma required

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching
• medical, dental, and vision insurance
• company-provided basic life insurance and long-term disability
• employee assistance program
• nine paid holidays
• paid vacation and sick leave
• team member referral bonus.

Why this role

No prior pest control experience is necessary; training is provided. High school diploma or equivalent required.

About the employer

PALMETTO EXTERMINATORS LLC is hiring for this role. Industry: Exterminating and Pest Control Services. Sector: 56.