Shift Leader

Job overview

The Shift Leader role is onsite in Framingham, MA. Pay is $16.50–$18.00 per hour. The role supports a Dunkin’ franchise location within a growing network of stores. The shift leader assists management with the operation of a single shift and provides customer service as part of the store team. The position is described as a development path toward assistant manager opportunities.

What you'll do

• Assist the management team with single-shift operations
• provide customer service
• contribute as a friendly role model
• communicate effectively with customers and coworkers.

What we're looking for

Skills & competencies

shift leader

framingham ma

dunkin' franchise

northern management group

restaurant operations

customer service

management development

paid training

$16.50-$18/hour

fresh start bonus up to $500

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off for full-time employees and sick time
• medical and dental insurance
• voluntary vision, life, accident, and other insurance
• paid training
• college degree program
• employee and hotel discounts.

Why this role

The posting invites applicants applying after September 1, 2026 to ask about a Fresh Start Bonus of up to $500 over the first year. Paid training and promotion from within are described.

About the employer

Dunkin 1 Nicholas Road Donuts LLC is hiring for this role. Industry: Limited-Service Restaurants. Sector: 72.