Entry-Level IT Support Associate Talent Pool

Job overview

This is an onsite talent-pool posting for prospective entry-level IT Support Associate roles at Expedient’s Pittsburgh, PA data centers; it is not tied to a specific opening. Compensation is not specified. Expedient provides multi-cloud platforms, hosting, cybersecurity, and data center infrastructure services to clients in critical industries. The talent pool is intended to connect interested candidates with future matching openings. In typical IT Support Associate assignments described in the posting, associates handle Tier 1 support, routine data center tasks, client requests, security procedures, and ticket documentation to support reliable infrastructure services.

What you'll do

• For typical future assignments, handle Tier 1 support tickets, shift walks, routine audits, and remote-hands requests
• follow security protocols for client access and equipment
• manage shipping and receiving procedures
• staff the front desk and conduct security checks
• respond to client and employee technical requests
• log activity and requests in the ticketing system.

What we're looking for

Skills & competencies

entry-level it support associate

talent pool

it support

tier 1 support

data center

networking

virtualization

cybersecurity

pittsburgh pa

expedient

Work arrangement

• Weekend coverage required

Benefits & perks

• For full-time employees: paid time off
• birthday off and health holiday
• parental leave
• medical, dental and vision coverage
• disability and life insurance
• wellness programs
• 401(k) with company match. Training and tuition reimbursement are described as fully funded.

Why this role

This posting builds a candidate pipeline and is not tied to one specific opening. The description references Pittsburgh data centers but also contains Columbus facility details. It describes fully paid industry certifications, training, tuition reimbursement, and promotion from within for roles.

About the employer

Expedient is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.