Network Support Technician I – Anchorage

Job overview

The Network Support Technician I – Anchorage role is onsite in Anchorage, AK. Compensation is not specified. GCI provides critical communications services to Alaskans and operates in a 24/7 environment. This entry-level Network Support team position provides first-level assistance to customers reporting network and service issues. The technician identifies and troubleshoots routine incidents, documents activity, and escalates complex problems so service concerns are addressed promptly and customers receive clear support.

What you'll do

• Provide technical support and customer education by phone, chat, email, and other channels
• identify and filter incidents and service requests
• troubleshoot routine issues such as password resets and break/fix instructions
• route and escalate tickets to higher support tiers
• monitor network alerts
• coordinate maintenance and installation communications
• document procedures and issues.

What we're looking for

Skills & competencies

network support technician

tier i support

customer service

technical troubleshooting

telecommunications

anchorage ak

gci

entry-level

high school diploma

weekend availability

24/7 operations

Work arrangement

• Weekend coverage required

Why this role

Entry-level role; high school diploma or equivalent and six months of customer service or call center experience required; occasional travel between locations may be needed; emergency after-hours contact may be requested.

About the employer

GCI Communication Corp is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.