Guest Services Manager

Job overview

The Guest Services Manager works onsite in Naples, FL, with compensation of $50,000–$55,000 per year. The role supports guest services and operations at Olde Naples Hotel. The manager oversees front desk, concierge, and bell staff and coordinates with department heads to maintain smooth operations and a strong guest experience. The role also develops staff, addresses guest concerns, and works to improve satisfaction and service standards.

What you'll do

• Interview, select, train, schedule, coach, and support associates
• oversee front desk, concierge, and bell staff
• coordinate with department heads
• monitor guest satisfaction and brand standards
• maintain front office systems
• create action plans to address service deficiencies
• handle guest complaints.

What we're looking for

Skills & competencies

guest services manager

naples fl

olde naples hotel

hotel operations

guest experience

front desk

concierge

bell staff

staff development

$50,000–$55,000/year

health insurance

dental insurance

401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, and life insurance
• 401(k)
• short-term disability
• free associate parking and meals per shift
• resort outlet and hotel discounts
• friends and family discount.

Why this role

The schedule requires open availability Monday through Sunday and willingness to work 1:00 PM–11:00 PM, five days per week; schedules may include holidays, weekends, and alternate shifts.

About the employer

Olde Naples Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.