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AWS Production Support Engineer

System One · Knoxville, TN · Production support

Compensation

$75,000

Employment type

Full-time

Work setting

On-site

Location

Knoxville, TN

Schedule

Day shift

Posted

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Job overview

The AWS Production Support Engineer role is onsite in Knoxville, TN. The posting states compensation of $75,000. System One describes itself as a provider of outsourced services and workforce solutions across North America. The engineer supports AWS-hosted enterprise applications by monitoring systems, investigating alerts, and managing incidents through resolution or escalation. The role coordinates with application developers, cloud teams, and subject-matter experts to maintain production operations, support releases, and address operational risks within a 24x7 support model.

What you'll do

  • Provide production support for AWS-hosted enterprise applications
  • monitor applications and infrastructure using CloudWatch, CloudTrail, Splunk, and related tools
  • investigate alerts using the AWS console, logs, and metrics
  • troubleshoot AWS services and SNS events
  • manage incidents and tickets in ServiceNow
  • coordinate technical triage and resolution
  • escalate complex incidents with findings and evidence
  • support weekday deployments, releases, production changes, resiliency exercises, and scheduled weekend LQS activities
  • identify vulnerabilities and operational risks
  • progress or resolve tickets promptly within the team’s 24x7 support model.

What we're looking for

Skills & competencies
aws production support engineer
knoxville tn
system one
aws
cloudwatch
cloudtrail
splunk
servicenow
incident management
production support
24x7 support model
weekend lqs activities
$75,000
Work arrangement
  • Weekend coverage required

Benefits & perks

  • Eligible employees may have access to medical, dental, and vision coverage, spending accounts, life insurance, voluntary plans, and a 401(k) plan.

Why this role

The role includes AWS production operations, incident investigation, and participation in a 24x7 production support model, including scheduled weekend activities.

About the employer

System One is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.

Additional details

Industry sector
54
Industry
Computer Facilities Management Services
Occupation code
15-1244.00
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