AWS Production Support Engineer

Job overview

The AWS Production Support Engineer role is onsite in Knoxville, TN. The posting states compensation of $75,000. System One describes itself as a provider of outsourced services and workforce solutions across North America. The engineer supports AWS-hosted enterprise applications by monitoring systems, investigating alerts, and managing incidents through resolution or escalation. The role coordinates with application developers, cloud teams, and subject-matter experts to maintain production operations, support releases, and address operational risks within a 24x7 support model.

What you'll do

• Provide production support for AWS-hosted enterprise applications
• monitor applications and infrastructure using CloudWatch, CloudTrail, Splunk, and related tools
• investigate alerts using the AWS console, logs, and metrics
• troubleshoot AWS services and SNS events
• manage incidents and tickets in ServiceNow
• coordinate technical triage and resolution
• escalate complex incidents with findings and evidence
• support weekday deployments, releases, production changes, resiliency exercises, and scheduled weekend LQS activities
• identify vulnerabilities and operational risks
• progress or resolve tickets promptly within the team’s 24x7 support model.

What we're looking for

Skills & competencies

aws production support engineer

knoxville tn

system one

aws

cloudwatch

cloudtrail

splunk

servicenow

incident management

production support

24x7 support model

weekend lqs activities

$75,000

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible employees may have access to medical, dental, and vision coverage, spending accounts, life insurance, voluntary plans, and a 401(k) plan.

Why this role

The role includes AWS production operations, incident investigation, and participation in a 24x7 production support model, including scheduled weekend activities.

About the employer

System One is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.